- The Bottleneck
- ⚙️ The Ops Playbook #17
⚙️ The Ops Playbook #17
Analyzing 10K's, CPSR, Charge Customers
Read Time: 5.8 Minutes
Good Morning Operators ⚙️
We’ve hit over 6,000 subscribers in two months! I can’t believe the traction that we’ve gotten so far. I’m truly thankful for all of you.
It's clear to me that this newsletter solves a major pain point for you. Well, I want to keep solving a ton more problems for you. I’ve talked to many of you over the past weeks about what a revamped paid subscription looks like.
A few fantastic ideas I’ve heard are:
Documents of lessons from 400 of the best operators in the world
AI tools to help you work faster. Think generators, quizzes, and more
Writing a long form Saturday edition of in-depth how-to guides on scaling different processes
Creating an exclusive community of operators. Could be anonymous like Reddit or could it be more focused only on executives like Hampton
A game where you play as a startup operator making their company successful
What do you think?
Would you want any of these?
I’m down to build all of these if there is enough interest.
Feel free to reply with one of these ideas (or with your own!). I'm pumped to hear back from you.
While we revamp our paid offering, here are three tips to improve your startup product offerings:
Finding opportunities in 10Ks
Ranking customer problems
Charging your customers
How to write precise emails (Premium members only)
Let’s jump in…
Together With Chargeflow
Eliminate 70%-80% off incoming Chargebacks
What is the best way to avoid credit card monitoring programs, payout holds, and payment processor account suspensions for early-stage startups and SaaS?
Two words: Chargeflow Alerts.
The way it works is simple - Chargeflow gets notified before chargebacks occur (disputed transaction), and takes corrective actions before the dispute evolves into a full-blown chargeback.
Why Chargeflow Alerts is different than other alerts chargeback alert services?
It takes action on your behalf most chargeback prevention services just send you the alert for you to automatically cancel the transaction. Chargeflow does that automatically for you.
It automatically cancels duplicated alerts Chargeflow receives immediate alerts from various sources but also automatically cancels duplications, saving you confusion and headache.
Success-based pricing Chargeflow charges you only when we have automatically prevented a chargeback.
It doesn't matter if you're just getting started - it takes only a 0.65% dispute rate for Stripe to move your account to a Visa Monitoring Program. If you receive 1 Chargeback out of 100, you are already at 1%, so better be safe than having your account suspended.
1. Analyzing 10K’s to find opportunities
Insight from Mostly Metrics
No, I'm not referencing a long-distance run.
A 10K report is filed annually by a publicly traded company about its financial performance, key risks, and the executives working there.
Imagine you got access to what kept an executive up at night.
10K's have that juicy information you won't find anywhere else.
Don't believe me?
Check out what CJ Gustafson said after analyzing thousands of 10K's:
If you can identify a public company's risk factor, you've discovered an underlying opportunity to build upon.
Follow this SEC link to start coming up with great ideas.
2. Wasting time on the wrong products
Insight from Opinion X
Are you working on a product that has no traction?
Trust me, we've all been there. No shame in that.
I bet you got to this point when a product manager:
Came up with a product idea and asked customers if this solved their problem
Customers said, "Yes this does," so then the PM got buy-in from the executive team
Product flops. Growth teams get blamed for not doing their job to drive traction
The executive team keeps pushing because "customers say we have the right product”. However, customer wallets are saying the opposite.
What is happening here?
The product solved a problem. But not THE problem.
When you talk about a specific problem, customers will not focus on their other issues. They will hyper-focus on the problem you are bringing up.
To combat this, try Customer Problems Stack Rank (CPSR). This can work for customer facing products, internal tools or processes you are building out.
CPSR will tell you how important your idea is compared to the other problems your target customers experience.
Write a broad question about the activity or task you are improving.
Turn your idea into a problem statement.
Create other problem statements that fall under the same activity you are optimizing
Send your stacked ranked problem statements to target customers (Use this to find participants)
You’ll notice that your target audience will stack rank your statements. This way, you can figure out where to target your efforts.
3. Charge Your Users
Insight from Yinon Ravid
Don’t be shy about charging your users.
Yinon Ravid of Albert almost ran his company into the ground because he missed the most fundamental rule of a business: charging your user.
I know what you’re thinking.
The product or the growth team's job should be determining the customer pricing.
Your job is to make sure the operations run smoothly.
You need to be heavily involved in any decision involving business model changes.
You’re the one in charge of ensuring all the products integrate efficiently with your processes, the customer experience is fantastic and putting the right people in place to scale your company.
So what did Albert learn? He said that he figured out three principles in building a paid product.
4. How to write a business email with military precision
Upgrade to Premium or refer three people to learn how to send precise business emails.
Tool of the Week
Rewind is your personalized AI assistant.
Automatically record, transcribe, and summarize your meetings without an awkward bot joining the call.
Then, ask Rewind to recall details or write drafts using all the context from your interactions.
Don’t pretend we don’t hate that bot. Try it out for free.
P.S. To get featured in this section, share the newsletter 10 times (your referral link is below), and I'll include you in a future issue.
How I Can Help
In case you're new: Who's The Bottleneck?
We’re on a mission to help you build, manage, and scale your startup.
We share high-quality, vetted, and actionable operational content as we learn it from the top 1% of operators.
How we can help you scale:
Feel free to reply with your meme; I might add yours to next week’s edition.
When I’m about to close a 20k deal and they say hold on just let me ask the wife
— J⚡️ (@jmbynx)
Aug 26, 2023
Small ask: If you enjoyed today’s post, I’d be incredibly grateful if you helped others discover The Bottleneck. Please hit me with a fav or repost on my tweet below.
December looking like a great month 👀
The Bottleneck has grown over 150% in the past four weeks.
Who would have thought that talking to readers every day would help improve engagement, growth, and more?
Check out The Bottleneck if you are interested in operational tactics on… twitter.com/i/web/status/1…
— Rameel Sheikh ⚙️ (@ramshe1000)
Dec 19, 2023
Spread The Word
Share The Bottleneck with friends to get a few freebies. Maybe you’ll make some new ones on the way 😆
We’ll give you free stuff and more friends if you share a link. Only one link.
You currently have 0 referrals, only 1 away from receiving Operating Principles Template.
What did you think of today's newsletter?