Sephora
Strategy Therapy, Referral Programs, and The Next Next Job Framework
Airplane
Language Market Fit, Audit Before Automate, and Reinforcing Your Company
Amazon CX
Automating Proposals, Macromanagers, and AI to fix Churn
Constellation Software
Automate client emails, Testing community, and Pulse checks
Superhuman Onboarding
Don't rebrand, a parental coverage plan, and avoiding data issues
Analyzing 10K's, CPSR, Charge Customers
The W Framework, Company Strategy Docs, and Vanity Metrics