- The Bottleneck
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- ⚙️ Ops Playbook #99
⚙️ Ops Playbook #99
A Better Way to Think About Customer Needs
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⚙️ Hi Operator,
After 20+ design partner calls, here's what we actually built:
The Shift: Instead of competing with Otter or Zoom on transcription, we're now a "Meeting Workflow Agent"—persistent rooms where your recurring meetings build context, generate tasks, and maintain continuity week after week.
Early Signal: "I can finally participate in standups instead of frantically typing in Linear." - Engineering Manager

Persistent meeting rooms that build context over time

Tasks automatically flow from meetings into your team's workflow

Ask Ohm anything about past meetings

Auto-generated summaries with key points and action items
Looking for 5-10 more teams running recurring meetings (ops reviews, standups, client check-ins) to test this workflow.
Interested in a 15-minute demo?
Wanna demo the product? |
- Rameel

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The Spotify Model for Team Structure
Insight from Atlassian
Tired of teams moving slow and staying siloed?
Here's how Spotify reorganized their entire company to boost speed and autonomy - and ended up creating one of tech's most copied organizational models.
Instead of following rigid frameworks, Spotify focused on organizing around work. Here's the basic structure:
Squads (6-12 people): Small, autonomous teams focused on one feature or area
Tribes (40-150 people): Multiple Squads working on related features
Chapters: Specialists (like developers) sharing best practices across Squads
Guilds: Voluntary groups for anyone interested in a specific topic
Most companies try to control chaos through process. Spotify embraced chaos by trusting teams and giving them guardrails instead of gates.
Want to try this with your team? Start small:
Identify clear, separate areas of work in your product or service
Form one Squad around each area, giving them full autonomy to choose how they work
Create lightweight Chapters for your specialists to share knowledge
Let passionate team members form Guilds around shared interests
But don't try to copy Spotify exactly.
The magic isn't in the model itself - it's in creating a structure that enables autonomy while maintaining alignment.
Even Spotify doesn't use the original model anymore; they've evolved it as they've grown 📈

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