⚙️ Ops Playbook #71

Creating an Internal Knowledge Base

tldr; Over a span of 10 days, I’m going to send you a playbook on how you can 10x your business (and career)… for free.

These playbooks were originally created for the Bottleneck Breakers course. I wanted to give you a sneak peek of what you get once you purchase.

The course has 40+ ops playbooks with more added every week. Below is an example of one of our guides.

If you buy now, you’ll get access to all of our guides + private coaching session with me.

What to expect the next 10 days

→ Day 1: How to turn around a struggling department (Link)

→ Day 2: Creating an internal knowledge base (Today’s Lesson)

→ Day 3: Track team progress with a Google Sheets to Slack update automation

→ Day 4: Maximizing project management with task batching and time blocking

→ Day 5: How to handle terminations after a failed PIP

→ Day 6: Receive an automated email after a task has been completed

→ Day 7: Convert job applications submissions into a calendar invite

→ Day 8: Setting up your Slack channels for team comms

→ Day 9: Employee performance reviews with ChatGPT

→ Day 10: Create effective candidate experience surveys

Creating an Internal Knowledge Base

Using Google Docs to create a centralized internal knowledge base, improve team communication, and make it easy to locate critical resources using tools like a master document, linked sections, and search functions—especially for early-stage startups.

An internal knowledge base is a centralized hub where teams can quickly access important information, like company policies, team procedures, onboarding materials, and frequently used templates.

It minimizes repeated questions, improves communication, and ensures everyone has the resources they need to work effectively.

For startups, where time and resources are often stretched thin, a well-structured knowledge base keeps critical information organized and readily available, boosting efficiency and reducing confusion.

This guide will walk you through creating an internal knowledge base using Google Docs, covering what to include, how to structure it, and why it’s a valuable tool for any growing startup.

You’ll learn how to:

  • Create and organize an internal knowledge base in Google Docs

  • Secure leadership and team buy-in for your knowledge base project

  • Decide what types of content to include (e.g., company policies, team procedures, FAQs)

  • Structure your knowledge base for easy navigation and regular updates

  • Improve team communication by centralizing essential resources in one place

  • Increase team productivity by providing quick access to critical information

  • Implement best practices for maintaining an effective knowledge base

Click down below 👇️ 

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