Analyze Your Customer Feedback with Claude

Analyze Your Customer Feedback with Claude

Insight from Gen AI University

Nothing is better than sweet, sweet data. 

The only challenge is, when you send a survey out to a customer base, you’re (hopefully) going to be receiving a lot of responses.

The human brain can only handle so much of that data. For that extra help in analyzing your customer feedback, let me introduce you to Claude.

We’ll kick off our workflow by uploading a CSV of survey responses and asking for a general analysis of the main trends:

Based on this data, can you identify the top 5 trends? Provide me with the percentages of responses that fit each trend.

Now let’s understand what we can do to address those most common sentiments:

I want to set actionable tasks for the top 5 trends so my team can improve our customers’ experience. Break down each trend into 1-5 actionable tasks to make improvements. For positive feedback, suggest 1-3 ideas for doubling down on the areas where we’re doing well.

Finally, ask Claude to pull out any important insights that might not have fit into its initial five trends. Prompt: 

Based on the original data provided, were there any responses that didn’t fit into the 5 trends that you recommended but that could be important? List any of them in a bulleted list.   

Now you have a trend summary, actionable task list, and any outlier data that might be helpful, in just three questions.

Much easier than poring through a spreadsheet for an hour.

Thanks Claude 🤝

Learn more: The 20 best Claude AI prompts